For better or worse, Apple is avoiding the AI hype train

By James Vincent, a senior reporter who has covered AI, robotics, and more for eight years at The Verge.

Five minutes into Google's I/O conference in May, Verge staffers started taking bets on how many times "AI" would be mentioned onstage. It seemed like every presenter had to say it at least once or get stuck with a cattle prod by Sundar Pichai. (In the end, we stopped betting and made a supercut.) Watching WWDC, though, the book ran in the opposite direction: would anyone from Apple mention "AI" at all? It turns out, no, not even once.

The technology was referred to, of course, but always in the form of "machine learning" — a more sedate and technically accurate description. As many working in the field itself will tell you, "artificial intelligence" is a much-hated term: both imprecise and overdetermined, more reminiscent of sci-fi mythologies than real, tangible tech. Writer Ted Chiang put it well in a recent interview: what is artificial intelligence? "A poor choice of words in 1954."

Apple prefers to focus on the functionality AI provides

Apple's AI allergy is not new. The company has long been institutionally wary of "AI" as a force of techno-magical potency. Instead, its preference is to stress the functionality of machine learning, highlighting the benefits it offers users like the customer-pleasing company it is. As Tim Cook put it in an interview with Good Morning America today, "We do integrate it into our products [but] people don't necessarily think about it as AI."

And what does this look like? Well, here are a few of the machine learning-powered features mentioned at this year's WWDC, spread across Apple's ecosystem:

Apart from the 3D avatars, these are all fairly rote: welcome but far from world-changing features. In fact, when placed next to the huge swing for the fences that is the launch of the Vision Pro, the strategy looks not only conservative but also timid and perhaps even unwise. Given recent advances in AI, the question has to be asked: is Apple missing out?

The answer to this is "a little bit yes and a little bit no." But it's helpful to first compare the company's approach with that of its nearest tech rivals: Google, Microsoft, and Meta.

Of this trio, Meta is the most subdued. It's certainly working on AI tools (like Mark Zuckerberg's mysterious "personas" and AI-powered advertising) and is happy to publicize its often industry-leading research, but a big push into the metaverse has left less space for AI. By contrast, Google and Microsoft have gone all in. At I/O, Google announced a whole family of AI language models along with new assistant features in Docs and Gmail and experiments like an AI notebook. At the same time, Microsoft has been rapidly overhauling its search engine Bing, stuffing AI into every corner of Office, and reinventing its failed digital assistant Cortana as the new AI-powered Copilot. These are companies seizing the AI moment, squeezing it hard, and hoping for lots of money to fall out.

So should Apple do the same? Could it? Well, I’d argue it doesn't need to — or at least, not to the same degree as its rivals. Apple is a company built on hardware, on the iPhone and its ecosystem in particular. There's no pressure for it to reinvent search like Google or improve its productivity software like Microsoft. All it needs to do is keep selling phones, and it does that by making iOS as intuitive and welcoming as possible. (Until, of course, there's a new hardware platform to dominate, which may or may not be emerging with the Vision Pro.)

There's only one area, I think, where Apple is missing out by not embracing AI. That's Siri. The company's digital assistant has been a laughing stock for years, and although Apple arguably invented the digital assistant as a consumer market, it's clear it's no longer a priority for the firm. The most significant Siri news at this year's WWDC was that its trigger phrase has been shortened from "Hey Siri" to "Siri." That's it. In a world where AI language models are vastly improving the ability of computers to parse language and opening up new possibilities in fields like education and health, Apple's biggest announcement was making the wake word for a product most of us ignore just three letters shorter.

There's reason to be cautious, of course. As Cook mentioned in his GMA interview, there are all sorts of problems associated with software like ChatGPT, from bias to misinformation. And an image-obsessed corporation like Apple would be particularly wary of headlines the launch of Bing and Bard generated. But how long can the company sit on the sidelines? And will a push into VR distract it from reaping comparatively attainable rewards in AI? We’ll have to wait until the next WWDC. And start counting mentions of "machine learning."

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